Shipping policy

Last Updated: October 24, 2026

Thank you for shopping at Aitibaba.com. We are committed to providing clear and transparent shipping information so that our customers know what to expect when placing an order.

This Shipping Policy explains our shipping destinations, shipping costs, order processing times, estimated delivery times, tracking information, and procedures for shipping-related issues.

1. Shipping Destinations

Aitibaba.com currently offers shipping to customers within the United States.

Orders can be delivered to eligible residential and commercial addresses within our supported U.S. delivery areas.

We do not currently offer international shipping.

If an address cannot be serviced by our shipping providers, we will contact the customer to discuss available options or issue a refund if the order cannot be fulfilled.

2. Free Shipping

We offer FREE standard shipping on all orders within our eligible U.S. delivery areas.

  • Standard Shipping Cost: $0.00 USD

  • Minimum Order Amount: None

  • Free Shipping Eligibility: All orders within our supported U.S. delivery areas

  • Shipping Method: Standard Shipping

No minimum purchase is required to qualify for free standard shipping.

Customers will not be charged any standard shipping or handling fees for eligible orders.

Any applicable sales taxes will be displayed during checkout before payment is completed.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. federal holidays.

Order processing includes payment verification, product preparation, packaging, and shipment arrangements.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of unusually high order volume or operational disruption, processing may take longer. If a significant delay occurs, we will make reasonable efforts to notify affected customers.

4. Estimated Delivery Time

Our estimated standard shipping times are:

Shipping Information Estimated Time
Order Processing Time 1–3 business days
Shipping Transit Time 5–10 business days
Total Estimated Delivery Time 6–13 business days

Delivery estimates are calculated from order processing through delivery to the customer's address.

These are estimated timeframes, not guaranteed delivery dates.

Actual delivery times may vary due to carrier operations, weather conditions, holidays, destination accessibility, or other circumstances outside our reasonable control.

5. Shipping Confirmation and Tracking

Once an order has been shipped, customers will receive a shipping confirmation email.

When tracking is available, the confirmation email will include a tracking number or link so customers can monitor their shipment.

Tracking information may take additional time to become active after the shipping carrier receives the package.

Customers who have not received a shipping confirmation or tracking update within the expected processing period may contact our customer support team.

6. Shipping Carriers

Orders are shipped using available shipping and logistics providers selected according to delivery destination, product requirements, and service availability.

The shipping carrier may vary depending on the order.

We aim to select reliable shipping methods that support our published delivery estimates.

7. Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please verify the following information before completing checkout:

  • Recipient's full name

  • Street address and apartment or suite number, if applicable

  • City, state, and ZIP code

  • Valid contact information

If incorrect or incomplete shipping information is provided, delivery may be delayed or unsuccessful.

Customers should contact us as soon as possible if a shipping address needs to be corrected.

Address changes cannot be guaranteed once an order has been processed or shipped.

8. Shipping Delays

While we make reasonable efforts to fulfill orders within the published delivery estimates, unexpected delays may occasionally occur.

Possible causes include:

  • Severe weather or natural disasters

  • Carrier disruptions

  • Federal holidays

  • High shipping volumes

  • Incorrect or incomplete delivery addresses

  • Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us so we can investigate the shipment and provide available assistance.

9. Lost, Missing, or Damaged Packages

If your order appears to be lost, is marked as delivered but has not been received, or arrives damaged, please contact our customer support team.

For missing packages, we recommend checking the delivery address, tracking information, and any available carrier delivery notices before contacting us.

For damaged orders, please provide your order number, a description of the issue, and photographs of the damaged product and packaging, if available.

We will review the circumstances and work toward an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.

10. Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

If an order is shipped in more than one package, customers may receive multiple shipping confirmation emails or tracking numbers.

Eligible U.S. orders will continue to qualify for free standard shipping, even when items are delivered separately.

11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

We will make reasonable efforts to accommodate requests before an order has been processed or shipped.

Once an order has entered the shipping process, modifications or cancellations may no longer be possible.

Customers may refer to our Return and Refund Policy for information about eligible returns after delivery.

12. Returns and Refunds

Shipping-related returns and refunds are governed by our Return and Refund Policy.

For information about return eligibility, return shipping responsibilities, damaged items, and refund processing, please review:

Return and Refund Policy: https://aitibaba.com/policies/refund-policy

13. Customer Support

If you have questions about shipping, tracking, delivery estimates, or missing packages, please contact us.

Merchant Name: Aitibaba.com

Website: https://aitibaba.com/

Customer Support Email: hello@aitibaba.com

Telephone: +1 208-255-5954

Business Address:

1504 Fountain St
Rocky Mount, NC 27801
United States

Our customer support team will make reasonable efforts to assist with shipping-related inquiries.

14. Policy Updates

Aitibaba.com may update this Shipping Policy to reflect changes in our shipping operations, carrier arrangements, or applicable requirements.

Any updates will be published on this page with a revised "Last Updated" date.

The shipping terms applicable to an order will be those disclosed to the customer at the time of purchase, subject to applicable law.