Refund policy

Last Updated: October 24, 2026

At Aitibaba.com, customer satisfaction is important to us. We are committed to providing a clear and transparent return and refund process for customers shopping within the United States.

This Return and Refund Policy explains our return eligibility requirements, return procedures, return shipping costs, refunds, exchanges, and order cancellations.

1. Return Window

We accept eligible returns within 30 calendar days of the delivery date.

To request a return, customers must contact our customer support team within 30 calendar days after receiving their order.

The return period begins on the date the order is delivered, not the date it is purchased.

2. Return Eligibility

To qualify for a standard return, the following conditions must be met:

The return is requested within 30 calendar days of delivery.
The item is unused and in its original condition.
The item includes its original packaging, accessories, and components.
Proof of purchase or a valid order number is provided.

Products that arrive damaged, defective, or incorrect will be handled separately in accordance with this policy and applicable consumer protection laws.

3. Non-Returnable Items

Certain items may not qualify for standard change-of-mind returns, including:

Personalized or custom-made products
Gift cards
Products clearly identified as final sale before purchase, where legally permitted
Hygiene-sensitive products that have been opened or used, where applicable
Products damaged through misuse or improper handling

Any applicable return restrictions will be disclosed before purchase.

These exclusions do not limit statutory rights concerning defective, damaged, or incorrectly described products.

4. How to Request a Return

To initiate a return, please contact:

Email: hello@aitibaba.com

Please include:

Your order number
Your full name
The product you wish to return
The reason for the return
Photographs, if the product is damaged, defective, or incorrect

Our customer support team will review your request and provide return instructions, including the designated U.S. return warehouse address.

Please do not send items to our published business address unless our customer support team specifically instructs you to do so.

5. Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, or no longer wanting the product, customers are responsible for the return shipping cost.

Return shipping charges depend on the package dimensions, weight, shipping carrier, and delivery location.

Customers are responsible for the actual carrier charges applicable to their returns. We do not impose an additional return shipping surcharge.

For products received damaged, defective, or incorrect due to our error, Aitibaba.com will cover reasonable return shipping costs or arrange an appropriate alternative resolution.

Restocking Fee: $0.00.

We do not charge a separate restocking fee for eligible returns.

Our free standard shipping offer for original purchases does not mean that change-of-mind return shipping is free.

6. U.S. Return Warehouse and Return Address

All approved physical returns are directed to a designated return processing facility located within the United States.

Customers are not required to ship approved returns to an international warehouse.

The specific U.S. return warehouse address and shipping instructions will be provided by our customer support team after a return request has been reviewed and authorized.

Our published business address is not necessarily our returns processing facility.

Customers should obtain the correct return address before sending any returned merchandise.

Shipping an item to an unauthorized address may delay return processing.

7. Refund Processing

Once we receive and inspect a returned product, we will notify the customer whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after approval.

Additional processing time may be required by the customer's bank or payment provider before the funds appear in the account.

If more than 15 business days have passed since refund approval and the refund has not appeared, please contact us for assistance.

8. Damaged, Defective, or Incorrect Products

Customers should inspect their orders upon delivery.

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible at:

hello@aitibaba.com

Please provide the order number, a description of the problem, and photographs if available.

Depending on the circumstances and applicable law, we may offer:

A replacement product
A refund to the original payment method
Another appropriate resolution agreed upon with the customer

If a physical return is required because of our error or a product defect, we will cover reasonable return shipping costs.

Nothing in this policy limits applicable consumer protection rights.

9. Exchanges

Customers who wish to exchange a product should contact our customer support team.

Exchange eligibility and availability depend on the product, stock availability, and reason for the exchange.

For products that are damaged, defective, or incorrect, we will assist customers in arranging an appropriate resolution.

If a requested exchange is unavailable, we may offer an eligible refund in accordance with this policy.

10. Order Cancellations

Customers may request an order cancellation or modification before shipment.

To request a cancellation, please email:

hello@aitibaba.com

We will make reasonable efforts to process cancellation requests before the order has been shipped.

Once an order has shipped, cancellation may no longer be possible.

Customers may request an eligible return after delivery under this Return and Refund Policy.

11. Refund Method

Approved refunds are generally issued to the original payment method used for the purchase.

Customers will not be required to accept store credit instead of a monetary refund where a refund to the original payment method is required by this policy or applicable law.

We do not charge a separate refund processing fee.